Privacy policy

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[NOMBRE_COMERCIAL]
[DOMINIO]
[RAZON_SOCIAL]
[CIF]
[DIRECCION_SOCIAL]
[TELEFONO]
[EMAIL]

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In this Privacy Policy you will find all the relevant information that applies to the use that < [NOMBRE_COMERCIAL]> makes of the personal data of our customers and users that they use to interact with us. We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data. To this end, we provide you with permanent access to all the information in this Privacy Policy, which you can consult whenever you consider it appropriate, and you will also find information about each processing of your personal data as you interact with us.
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Who is responsible for the processing of your data?

Nombre de dominio: [DOMINIO]
Denominación social: [RAZON_SOCIAL]
CIF: [CIF]
Domicilio social: [DIRECCION_SOCIAL]
Teléfono: [TELEFONO]
E-mail: [EMAIL]

Policy update

[NOMBRE_COMERCIAL] may modify, without prior notice, this privacy policy whenever necessary to adapt it to any legislative, regulatory, jurisprudential or administrative change or in order to adapt said policy to the instructions issued by the Data Protection Agency or legitimate object of any modification of this policy, notwithstanding the foregoing, it will be published and warned on the < [NOMBRE_COMERCIAL]> website.

For all of the above reasons, < [NOMBRE_COMERCIAL]>, recommends that users periodically read these policies in order to be aware of any changes that may be made to them.

Purpose and legal basis of the register of activities

Depending on the products, services or functionalities that you wish to enjoy at any given time, we will need to process certain data or others, which in general will be, depending on the case, the following:

Your identification details (e.g. your first name, surname, contact details, etc.).
Financial and transactional information (e.g. your payment or card details, information about your purchases, orders, returns, etc.).
Connection and navigation data
Commercial information (for example, if you have subscribed to our newsletter), data about your tastes and preferences.

Please note that when we ask you to fill in your personal data in order to give you access to a feature or service on the website, we will mark some fields as mandatory, as these are data that we need in order to provide you with the service or give you access to the feature in question. Please note that if you choose not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities.
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Depending on how you interact with our website, we will process your personal data for the following purposes:

To manage your registration as a user of the website.
For the development, fulfilment and execution of the contract of sale or services that you have contracted with us on the website.
Browsing the web and using our digital media: We process the information to allow and facilitate your access to and browsing of our digital media, as well as to provide you with the services we offer through them.
Improving the services we offer and security: We also use the information to maintain, improve and enhance the effectiveness of our services and digital media to enable us to develop new features, protect the security of your data and our digital media, detect and prevent fraud in transactions.

If you decide to register as a user on our website, we need to process your data to identify you as a user of this and give you access to its various features, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service. This purpose includes the processing of your data for, mainly:

Contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including the sending of quality surveys on the products or services provided.
Manage the payment of the products you buy, regardless of the payment method used.

For example:

If when purchasing any of our products through the Web, you choose to activate the functionality of saving your card details for future purchases, we need to process the data indicated for the activation and development of this functionality. The consent for the activation of this functionality allows your payment details to appear autocompleted in subsequent purchases so that you do not have to re-enter them in each new process, and they will be understood to be valid and in force for subsequent purchases. You can modify or delete your cards at any time through the section corresponding to the payment information.
Activate the necessary mechanisms in order to prevent potential fraud against you and < [NOMBRE_COMERCIAL]> during the purchase process. If we consider that the transaction may be fraudulent, this treatment may result in the blocking of the transaction.
Manage possible returns once you have made a purchase and manage requests for information on the availability of our products, product reservations through the Web, as these options are available at all times.
For billing purposes and to provide you with tickets and invoices for purchases you have made on the Web.
To guarantee you the use of other available functionalities or services, such as the purchase, management and use of the Gift Card or Gift Ticket.
To deal with the requests or requests you make through the Customer Service channels. We only process the personal data that is strictly necessary to manage or resolve your request or request.
For marketing purposes. This purpose includes the processing of your data mainly for:
- Insofar as you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending you personalised information about our products or services by various means. We may also send you this information via push notifications if you have activated them on your mobile device.
- Remember that you can unsubscribe from the Newsletter at any time and free of charge through the “Newsletter” section of the Platform, as well as by following the instructions provided in each communication.
- To carry out promotional activities. By participating in any promotional action, you authorise us to process the data you provide depending on each promotional action and we can communicate them through various media such as social networks or on the Platform itself.

In each promotional action in which you participate you will have available the legal bases where we will provide you with more detailed information about the processing of your data.

Disseminate on the Web or through our social media channels photographs or images that you have shared publicly, provided that you give us your consent to do so.
Usability and quality analysis to improve our services.

If you access our website, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand how users interact with our website and thus be able to make improvements to it. Likewise, we occasionally carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

What is the legitimacy for the processing of your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it. And the purpose is:

To manage your registration as a user of the
website. The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to register as a user on the Website, we need to process your personal data, otherwise we would not be able to manage your registration. In the event that you choose to use access or login through a social network, the reason why we are entitled to process your data is the consent that you provide at the time of authorising the transfer of your data from the social network.
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Development, fulfilment and execution of the contract for the purchase of our products.
The processing of your data is necessary for the execution of the purchase contract or the provision of services that binds us to you. It is possible that some processing of data associated with the purchase process may be activated only because you request or authorise us to do so, such as the storage of payment (card) data for future purchases or to inform you of the availability of our products. In these cases, the basis on which we process your data is your consent. We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent fraud when you make a purchase. We understand that the processing of this data is in the interests of all parties involved in the payment of a purchase and in particular you, as it enables us to put in place measures to protect you against fraud attempts by third parties.
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Customer Service
We consider that we have a legitimate interest in dealing with the requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial to you insofar as it allows us to attend to you properly and resolve the queries raised. When you contact us, in particular, for the management of incidents related to your order or the product/service purchased through the Web, the processing is necessary for the execution of the purchase contract. When your query is related to the exercise of the rights about which we inform you below, or claims related to our products or services, what legitimises us to process your data is the fulfilment of legal obligations on our part.
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Marketing
The legitimate basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalised information by various means or when you agree to the legal basis for participating in a promotional action.

Usability and quality analysis

We consider that we have a legitimate interest in analysing the usability of the website and the degree of user satisfaction as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.

Consent

It is informed that, when the user does not maintain commercial relations with < [NOMBRE_COMERCIAL]>, and sends an e-mail or communication to the OWNER OF THE WEBSITE, indicating other personal data, said user will be giving their free, unequivocal, specific, informed and express consent for the processing of their personal data by < [NOMBRE_COMERCIAL]>, for the purposes set out above, as well as to attend to their communication or send documentation.
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For the same purposes, < [NOMBRE_COMERCIAL]> informs that, if the client sends an e-mail or communicates to the WEBSITE OWNER their personal data by reason of the position they hold in a company, whether as an administrator, manager, representative and/or any other position as a contact person in the company, it will be understood that such communication entails the provision of their free, unequivocal, specific, informed and express consent for the processing of their personal data by < [NOMBRE_COMERCIAL]>, for the purposes set out above.
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Identification of the recipients to whom < [NOMBRE_COMERCIAL]> intends to transfer or access data on behalf of a third party

[NOMBRE_COMERCIAL] only intends to transfer or communicate data that, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter RGPD) and the Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, it must carry out in order to fulfil its obligations to the Public Administrations, Bodies or persons directly related to [NOMBRE_COMERCIAL]The data subject may be transferred, in those cases where this is required in accordance with the legislation in force in each area and at any given time, as well as the transfers necessary for the management of the purchase made, such as to carriers; or in those cases in which he/she has expressly consented.

Likewise, the OWNER OF THE WEBSITE informs the user that any other transfer of data that must be made, will be made known to him/her when the RGPD so provides, informing him/her expressly, precisely and unequivocally of the recipients of the information, the purpose for which the data will be used, and the nature of the data transferred, or where appropriate, when the RGPD so provides, specific and informed unequivocal consent will be requested from the user beforehand.
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However, < [NOMBRE_COMERCIAL]> informs the user and the client that any processing of personal data is subject to the legislation in force in Spain on data protection, established by the RGPD and its complementary and development regulations. In this sense, < [NOMBRE_COMERCIAL]> is only responsible for and guarantees the confidentiality of the personal data requested by the user through the website.

Data quality

[NOMBRE_COMERCIAL] warns the user that, except for the existence of a legally constituted representation, no user may use the identity of another person and communicate their personal data, so that the user must at all times bear in mind that they may only include personal data corresponding to their own identity and which are adequate, relevant, current, accurate and true. For these purposes, the user shall be solely liable for any direct and/or indirect damage caused to third parties or to the OWNER OF THE WEBSITE, by the use of personal data of another person, or their own personal data when they are false, erroneous, not current, inadequate or inappropriate. Likewise, the user who uses the personal data of a third party shall be liable to the latter for the obligation of information established in the RGPD for when the personal data have not been collected from the interested party, and/or for the consequences of not having informed him/her.
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Exercise of the rights of access, rectification, restriction of processing, portability, cancellation, opposition to processing and deletion of data.

We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights. At < [NOMBRE_COMERCIAL]> we have agreed that you can exercise them free of charge by sending us an e-mail to the address [EMAIL], simply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

Ask us for access to the data we have about you. We remind you that if you are a registered user of the Web you can also consult this information in the section corresponding to your personal data.
Ask us to rectify the data we already have. Remember that if you are a registered user of the Website you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any event, please note that by actively providing us with your personal information in any way, you warrant that it is true and accurate and you agree to notify us of any changes or modifications to your personal information. Any loss or damage caused to the Website or the person responsible for the Website or any third party by reason of the provision of erroneous, inaccurate or incomplete information on the registration forms shall be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy and Cookie Policy.
Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or to the extent that we no longer have the legitimacy to do so.
Ask us to restrict the processing of your data, which means that in certain cases you can ask us to temporarily stop processing your data or to keep it longer than necessary when you may need it. If you have given us your consent to process your data for any purpose, you also have the right to withdraw your consent at any time. Where we are entitled to process your data on the basis of your consent or for the performance of the contract, you also have the right to request portability of your personal data. This means that you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that it can be transmitted to another entity directly, where technically possible.

Moreover, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular: the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).

Use of forms for the collection of personal data

In the purchase and contact forms on the website, where personal data are collected, the user must expressly consent, prior to sending them, to the acceptance and knowledge of the privacy policy by completing the check “I have read and accept the privacy policy”, and whose content can be accessed through the attached link that will send you this legal notice. If the check box is not ticked by the user, the data contained in these forms will not be sent.

Security measures adopted in relation to the processing of personal data

[NOMBRE_COMERCIAL] informs the user that, in accordance with the provisions of the RGPD, it has adopted the necessary technical and organisational measures to guarantee the security of personal data and to avoid its alteration, loss, unauthorised processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed. Likewise, < [NOMBRE_COMERCIAL]> guarantees the user the fulfilment of the duty of professional secrecy with respect to the personal data of users and the duty to safeguard them.

Social media policy

Informs users (hereinafter, the “User” or the “Users” as appropriate) that it is the owner of the profiles on the Social Networks Facebook, Twitter, etc… under the name < [NOMBRE_COMERCIAL]> and that these have been created with the main purpose of advertising the services and events developed at [NOMBRE_COMERCIAL]

The User has a profile on one of the aforementioned Social Networks and has decided to join the page created by < [NOMBRE_COMERCIAL]>, showing interest in the information published on the Social Network in question. By joining the < [NOMBRE_COMERCIAL]> page, the User is giving his/her consent to the processing of the personal data published in his/her profile by < wpcodeself >. [NOMBRE_COMERCIAL]

The User may at any time access the privacy policies of the Social Network itself, as well as configure their profile to guarantee their privacy.

The User’s data on the Social Network will be processed by < [NOMBRE_COMERCIAL]>, solely within the Social Network itself and in no case will it be processed by < [NOMBRE_COMERCIAL]> outside of it.

The User has the right to exercise their rights of access, rectification, deletion, portability and limitation, which will be defined by the functionality of the Social Network itself and the capacity of access to the information of the User profiles by [NOMBRE_COMERCIAL]These rights may only be exercised in relation to information which is under the control of [NOMBRE_COMERCIAL] Likewise, Users may lodge a complaint regarding the protection of their personal data with the Spanish Data Protection Agency at the address C/ Jorge Juan, 6, 28001 – Madrid, when they consider that [NOMBRE_COMERCIAL] has infringed the rights recognised by the applicable data protection regulations [NOMBRE_COMERCIAL] may carry out the following actions:

Access to the public information of the User’s profile.
Send personal and individual messages through the Social Network channels.

Users can always control their connections, delete content that is no longer of interest to them and restrict who they share their connections with by accessing their privacy settings on the Social Network.

Publications

The User, once linked to the < [NOMBRE_COMERCIAL]> page, may publish on the latter comments, links, images or photographs or any other type of multimedia content supported by the Social Network. The User, in all cases, must be the owner of the same, enjoy the copyright and intellectual property rights or have the consent of the third parties concerned. Any publication on the site, whether texts, graphics, photographs, videos, etc. that violate or are likely to violate morals, ethics, good taste or decorum, and/or that infringe, violate or violate intellectual or industrial property rights, the right to image or the law, is expressly prohibited. In these cases, < [NOMBRE_COMERCIAL]> reserves the right to immediately remove the content, and may request the permanent blocking of the User.

[NOMBRE_COMERCIAL] shall not be held responsible for the contents freely published by the User.

The User must bear in mind that his publications will be known to other Users, so he himself is primarily responsible for his privacy.

The images that may be published on the page will not be stored by < [NOMBRE_COMERCIAL]>, but they will remain on the Social Network.